Shipping policy
Shipping and Returns
Goods ordered in the GORNIK.SI/EN-EU/ online store are shipped as quickly as possible, as we prioritize fast and reliable delivery.
Fast Delivery
To ensure prompt delivery, we use the most efficient shipping methods.
- Orders placed before 12 PM on business days are processed and dispatched the same day via our partner DPD delivery or Post of Slovenia.
- In-stock items typically arrive in 2-5 business days (deliveries occur in the morning time).
- Packages are delivered to the address provided during checkout.
Post of Slovenia
- Deliveries occur in the morning.
- If you are not home, the courier will leave a pickup notice with instructions for collection at your nearest post office.
- The delivery slip includes return policy details, warranty claims, and contact information.
- Once handed over to Post of Slovenia or DPD delivery company, we no longer control delivery times or service quality.
- Standard delivery within Slovenia takes 1-3 business days from dispatch, within EU 2-5 business days.
Important Notes
- Shippment within EU should be delivered by courier DPD. Befor delivery of the parcel you will receive phone call or be otherwise notified about exact delivery taime and place.
- Uncollected packages will be returned to us, incurring additional return fees (€15.00), which the customer must cover for reshipment.
- Cash on delivery is not available for reshipments.
- If you do not receive the package or notice within 2-3 business days after expected delivery, contact us at +386 599 64 030 to avoid extra costs.
Shipping Costs
SLOVENIA
- Free shipping for orders over €300.
- Shipping fees for Slovenia:
- €5.00 (orders under €100)
- €2.50 (orders €100–€299.99)
- Free (orders €300+)
| GERMANY: | 13,00 EUR |
| AUSTRIA: | 13,00 EUR |
| ITALY: | 13,00 EUR |
| HUNGARY: | 9,00 EUR |
| CROATIA: | 9,00 EUR |
In-Store Pickup
- Available at:
GORNIK AVANTURA, D.O.O.
Kidričeva cesta 39B, 4220 Skofja Loka, Slovenia
( Check opening hours)
- No additional fees – plus, you can consult our experts for product advice!
---
Additional Info
- Out-of-stock items may delay delivery. Expected restock dates are listed in the product description.
- If only some items in your order are delayed, we will:
- Ship available items first (free of charge for subsequent shipments).
- Contact you to confirm.
- For long delays, we will notify you and offer cancellation if preferred.
Questions?
Call +386 599 64 030 or email: [pohodnistvo@gornik.si](mailto:pohodnistvo@gornik.si).
Right of Withdrawal (Returns)
- You may cancel your order within 14 days by emailing [info@gornik.si](mailto:info@gornik.si) or submitting an online form.
- Clearly state your name, order number, invoice number, and return reason.
Return Conditions
- Items must be unused, in original packaging, and include a copy of the invoice.
- Refunds (including standard shipping costs) are processed within 14 days via the original payment method.
- Return shipping is the customer’s responsibility (cash-on-delivery returns not accepted).
- Non-refundable: Custom-made or personalized items (e.g., engraved/embroidered products).
Return Address
Gornik Avantura, d.o.o.
Kidričeva cesta 39B, 4220 Skofja Loka, Slovenia
(Mark as "Online Sale")
Print the return form here and include it with your shipment.
---
No Hidden Fees!
Your order will never include unexpected charges. If delivery is delayed, notify us immediately at [pohodnistvo@gornik.si](mailto:pohodnistvo@gornik.si).